Shipping Policy

Overview

At XeiuC, we prioritize getting your skincare products to you safely and efficiently. We partner with reliable shipping providers to ensure timely delivery worldwide. This policy outlines our shipping practices, delivery timeframes, and tracking options.

Delivery Times

Delivery timeframes vary based on your location and chosen shipping method:

• Domestic (USA): 5-7 business days after processing
• International: 7-14 business days after processing (varies by region and customs clearance)
• Remote Areas: May take up to 14-21 business days

Please note: XeiuC is not responsible for delays caused by shipping carriers, customs authorities, or unforeseen circumstances beyond our control.

Shipping Costs

• Free Shipping: Available on all orders worldwide with no minimum purchase requirement
• Expedited Shipping: Not currently available. Standard shipping applies to all orders

Processing Time

• Orders are typically processed within 1-2 business days
• Processing does not include weekends or public holidays
• During promotional periods or high-volume sales, processing may take up to 3 business days
• You will receive a shipping confirmation email with tracking details once your order ships

Shipment Tracking

Once your order has been dispatched, you will receive an email notification with a tracking number and carrier information. You can use this number to monitor your package's status in real-time through the carrier's website. If you have not received tracking information within 5 business days of purchase, please contact support@xeiuc.com.

Shipping Service Providers

XeiuC works with established, reliable shipping partners including major international carriers. We select the most appropriate carrier based on destination and service availability. All shipments are insured during transit to protect your order.

International Orders & Customs

• Customs Duties: For international deliveries, import duties and taxes may apply. The customer is responsible for any customs fees or additional charges
• Customs Delays: XeiuC is not responsible for delays caused by customs inspection or clearance
• Documentation: We provide accurate product declarations to facilitate customs clearance, but cannot guarantee expedited processing

Delivery Confirmation

Packages are considered delivered when the carrier marks them as delivered to the address provided at checkout. XeiuC is not responsible for packages lost, stolen, or damaged after delivery confirmation. We recommend having packages signed for or delivered to a secure location.

Undeliverable Packages

If a package is returned to us as undeliverable, we will attempt to contact you. If we cannot reach you within 30 days, the package may be disposed of or resold. You will be responsible for any reshipping costs if you request reshipment.

Contact Us

For shipping inquiries or concerns, please contact: support@xeiuc.com